Respecting our staff

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Thank you for treating our team with respect.

Council team members have the right to be safe at work.

We will always do our best to assist our customers, consistent with the commitments in Council’s Customer Charter.

  • We’ll acknowledge you and listen to your needs 
  • We’ll make dealing with us as easy as possible 
  • We’ll be open and honest, always 
  • We’ll follow through, and 
  • We’ll put our community first. 
     

View Council's Customer Charter

In return, we ask that our customers are respectful. Abusive language or threatening behaviours towards our team will not be tolerated. 

These behaviours are not okay:

  • Aggression, including raising your voice at an Officer.
  • Discriminatory or derogatory comments 
  • Harassment
  • Insults or offensive communication 
  • Intimidation
  • Malicious or defamatory statements 
  • Rudeness
  • Threatening gestures
  • Threats, and 
  • Violence. 


Unacceptable behaviour will not be tolerated. Please refer to Council’s exclusion procedure. 

View Council's exclusion procedure

Thank you for treating our team with respect.
 

 

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