Council releases first Customer Satisfaction Survey results

The Scenic Rim's waste services and Council-owned facilities have received the highest ratings in a customer satisfaction survey conducted earlier this year.

At its Ordinary Meeting today, Council adopted the final report on the results of the customer satisfaction survey, the first ever to be conducted through the Let's Talk Scenic Rim community engagement platform which launched in February.

Scenic Rim Mayor Greg Christensen said Council valued each of the 98 survey responses and thanked members of the community for providing their feedback, which informs Council's continuous service delivery improvement and interactions with customers.

"Let's Talk Scenic Rim has provided a new way for our customers to engage with Council and the survey was conducted just as the community was becoming aware of the platform," he said.

"While we now have more than 500 people engaging through Let’s Talk, all of the responses to the survey are considered important and will be reviewed as part of our commitment to place our customers at the heart of everything we do."

Ninety-nine per cent of respondents to the survey identified as living in the Scenic Rim and 83.67 per cent were over the age of 42.

Tamborine Mountain residents accounted for more than 40 per cent of the survey responses, followed by Kooralbyn at 15.3 per cent and 8.1 per cent from the Boonah area.

General Manager Customer and Regional Prosperity Debra Howe said the Scenic Rim Regional Council Customer Experience Strategy 2021-2023, identifies that delivering services for our customers and our communities is the single most important thing we do each day.

"It's pleasing to see that Council’s waste services rated highly, with 76 per cent of respondents being either very satisfied or satisfied with their bin service and 62 per cent very satisfied or satisfied with their recycling and waste stations."

"Council-owned facilities also received positive feedback as 60 per cent of respondents were either very satisfied or satisfied with the accessibility of parks while 44 per cent were very satisfied or satisfied with park maintenance," she said.

“This reflects the concerted efforts of Council through its Playground Strategy which, since 2017, has been focused on the construction of new playgrounds and playground upgrades right across the region.”

“This has included the playground at Billabong Park at Kooralbyn, DJ Smith Park at Canungra, Jubilee Park at Beaudesert, Springleigh Park at Boonah, Lions Park at Tamborine Mountain, the Kalbar Civic Centre playground upgrade, Moffatt Park at Aratula, Bowman Park at Mount Alford, the Tiny Tots Playground at Boonah, the Tamborine Memorial Hall playground, and Queen’s Park at Harrisville and the current upgrade to the Rathdowney Memorial Grounds playground."

Mayor Christensen said Council’s library programs were also well received, with 45 per cent of respondents being very satisfied or satisfied, while respondents said they were either very satisfied or satisfied with Council’s environmental programs.

“The impacts of natural disasters and financial and resourcing constraints make it challenging for Council to provide everything we would like for our customers and community,” he said.

“However, we remain committed to staying the course of becoming a truly customer-led organisation and will continue to seek feedback from the community.”

Sign up to Let's Talk Scenic Rim here to have your say on Council projects and programs of work to help guide our decisions for the future.  

To view the Customer Satisfaction Survey results click here or visit Council's website and search 'Corporate Publications'.

ENDS