A call-out to the community to have a say on Council services
Community members are being asked to rate their satisfaction with Scenic Rim Regional Council services in a survey beginning this week.
The Customer Satisfaction Survey runs until Sunday 27 February and will gather community feedback as the next step towards creating an even more customer-focused organisation.
Scenic Rim Mayor Greg Christensen urged community members to take part in the survey to help Council to continue to improve its services for the more than 43,000 people who call the Scenic Rim home.
“They are our customers, as are our 26,000 ratepayers, 4,500 businesses, hundreds of community groups and the 1.8 million visitors who come to our region each year,” he said.
“From residents, animal owners to builders and developers, corporate investors and Queensland and Australian government agencies, each is a customer with specific needs and expectations.
“We are committed to putting our customers at the heart of everything we do and we want to ensure the decisions we make and the services we provide support the diverse needs of our community through a high-performing and financially sustainable organisation.”
Through the survey, Council is seeking feedback on its waste services, planning and development services, roads and footpaths, Council-owned facilities, the region’s lifestyle and identity, and communications and regulatory services.
Survey participants have the option to rate their level of satisfaction across all categories or to choose to respond only to questions relating to specific service areas relevant to them.
The survey is one of the first community engagement projects on Council's newly-launched online platform, Let’s Talk Scenic Rim where community members can stay engaged, and have their say on Council projects and programs and by sharing their views to help guide Council’s decision making.
The survey is live and available at via the link: letstalk.scenicrim.qld.gov.au/customer-satisfaction-survey
Copies of the survey form are also available at Council’s Customer Service and Administration Centres and libraries.
The Customer Satisfaction Survey represents the next step in the pursuit of continuous improvement in customer service, which began with Council’s adoption of its Customer Charter in 2020, followed by the release in April 2021 of its Customer Experience Strategy 2021-2023.
“Within this strategy, the Customer Experience Improvements Plan outlines how we are going to improve our service delivery, our interactions with customers, and our relationships between our communities, customers and Council,” Cr Christensen said.
“The survey results will help us identify our customers’ priorities and enable us to better meet their needs, so I encourage all members of the Scenic Rim community to have their say.”