How many times can the card be used?
Cards can be loaded once (not ‘topped up’ after purchase) but can be used multiple times to make purchases, until the loaded amount is all spent.
What happens if I lose my gift card?
Cards are non-redeemable if it is lost – unless card numbers are registered online. To register your Shop Scenic Rim gift card, click here.
How do I check the balance on my gift card?
The balance of funds remaining on cards, as well as a transaction record, can be checked online.
Where is the money that is loaded onto the gift cards held?
No funds are held by Shop Scenic Rim, Scenic Rim Regional Council, or the participating businesses.
All funds that are loaded onto the cards are stored in a separate trust account managed by Cuscal, the largest independent provider of payments solutions for the Australian financial services sector. For more information about Cuscal visit https://cuscalpayments.com.au/.
What happens with the funds when the cards expire?
Card funds that remain 3 years after being loaded will expire, in line with government legislation requirements. Cardholders cannot access funds on expired cards.
The dollar amount left on the cards at expiry is known as the breakage. 75% of any funds left on the card after expiry are returned to the promoter (the remaining 25% go to the card providers for this program). Of the 75% returned to the promoter, 100% of these funds are passed back on to Scenic Rim Regional Council. The promoter makes no profit from expired funds in our programs.
What systems won’t the cards work on?
Please note that the cards WILL NOT work on Square, PayPal, or similar card readers at this time. Although some of these terminals have a swipe function and will accept EFTPOS cards, these terminals operate differently to standard EFTPOS terminals, and hence cannot be ‘locked down.’ The locking down process is at the core of the system as it is what ensures that the money can only be spent at participating stores.
